Fully Managed Service

Congratulations, your management system has achieved certification from a UKAS accredited Certification Body and you are now using that achievement to gain new contracts and support business growth.  You are also seeing benefits to the business through improved communication, staff engagement, information sharing, data capture and compliance management.

Maintaining a Management System takes time and dedicated resource. If you have the internal capacity, great, just call us if you need any additional support and guidance.  If you want to develop your own internal audit team, consider our internal auditor training programme.

However, if your internal resource is going to struggle with the additional responsibility of maintaining your management system and internal audit programme, it can be more time and cost effective to outsource the role to us as part of your dedicated management system support team.  After all this is our main job, we do it all the time and we do it very well.

We engaged QED to assist us in achieving ISO9001 and, following accreditation, to help us maintain our system. Throughout, our QED consultant has offered practical, hands-on advice and support and it has been a pleasure to work with her.

Our fully managed service includes

  • Delivery of the internal audit programme
  • Engaging with staff to close out nonconformities and progress improvement objectives
  • Provide support to manage supplier evaluation and compliance documentation
  • Ongoing mentoring in management system requirements (remotely or on-site)
  • Facilitating the management review meetings
  • Facing the external certification body auditor


This service is particularly effective if you are using the HPA cloud based software where we can provide additional support to maintain your management system.  This could include chasing supplier documentation and assisting with document uploads and updates.

Ask about our payment plans to support budget requirements.

Managed Service
Continual Improvement

Thanks for your help and guidance which has obviously stood us in good stead and helped us get to such a good position. You have worked very effectively with us and I am very grateful.

James Fennell

Managing Director
Nathaniel Litchfield & Partners

The ISO 'Journey' that we are taking is very motivating, but hard work. The systems that are in place now are enabling us to become more efficient. Its taking time to make the 'shift', but we can clearly see the benefits. In truth its provided us with a whole new way that we look at and conduct our business; its been very refreshing!

Nathan Davis


Rather than "bolting on" an ISO compliant system, QED worked with us to ensure our established way of working fully met ISO standards, only augmenting our already good business processes where necessary rather than seeking to change the way we work.

Bruce McLeod

Finance Director
Nathaniel Litchfield & Partners

QED has been key in helping us develop and maintain a system that makes sense to us and is very much our own quality system, aligned to our clients' needs and ensuring a consistent approach across the firm. Terri Connor is very professional, thorough and considered in approach which makes her a pleasure to work with and learn from.

Paul Richardson

TR Fabrications

QED has provided consultancy services to HOST for the past three years, helping us to achieve and maintain ISO accreditation status. Our appointed consultant, Terri, is a fantastic person to work with and is able to explain a complicated subject in an easy to understand manner. QED has been invaluable to HOST in this process and would recommend them to anyone.

Steve Osborn

Project Manager
HOST Management Limited

Our ISO9001 system was seen as an add-on to what we did. It was cumbersome and not used. Our QED consultant redefined it and integrated it with the business and our existing processes. She made it understandable, accessible and a tool we now rely on daily. We are now working with QED on ISO27001 and have no doubt that we will achieve certification very soon.

Rob Gill

Business Manager


Bringing your Management System up to date

The key to ongoing success is ensuring your management system is set up well and working for you. If you are struggling with an outdated system that drains your time and resource or no longer reflects your business we can help.

Our support service includes:

  • Trouble shooting existing systems
  • Internal audit and continual improvement programmes
  • Internal auditor training
  • Key staff mentoring